

FAQ'S
EVERYTHING YOU NEED TO KNOW!

What’s the price for a custom order?
Curious about pricing? It really depends on what you’re looking for. Let’s chat about your ideas so I can give you a personalized quote. Shoot me an email or a direct message, and we can dive into the details!
SHIPPING AND DELIVERY
CAN YOU SHIP TO THE EU AND UK?
Absolutely! I ship to both the EU and UK for no additional cost and you’ll get tracked shipping, so you can follow your order’s journey. Delivery times can vary, so please be patient as your custom piece makes its way to you.
Custom Items
How Can I Get Items to You for Customisation?
You’ve got a few options!
- If it’s easiest for you, I can handle ordering new items—whether they’re shoes, bags, t-shirts, or anything else you want customised. Just let me know what you have in mind!
- Alternatively, you can send me new, unworn items directly or have them shipped from your order.
- If you have something that needs a refresh, like a well-loved pair of shoes or a bag that’s seen better days, feel free to send those over too, as long as they’re still in good condition.
Remember, custom art pieces aren’t just for shoes! Whether you want to transform a bag, a t-shirt, or any other apparel or furniture item, I’m here to help make your vision a reality.

Bridal Sneakers
Can I personalise my bridal sneakers?
Absolutely! You can customise your bridal sneakers with your name, wedding date, or even a special quote to make them uniquely yours. Let’s chat about your vision, and I’ll bring it to life.
Do the bridal sneakers come with a keepsake bag?
Yes! Each pair of bridal sneakers comes with a personalised embroidered dust bag to keep them safe and protected. Choose from three personalisation options: “Bride with date,” “Name with date,” or “Bride to Be” with two wedding rings. It’s a beautiful keepsake from your special day!
Are the rhinestones and paint durable?
Yes! I use high-quality materials, including waterproof paint and premium pearls and rhinestones. While they are made to last, they should still be treated with care—avoid excessive scuffing or rough wear to keep them looking perfect.
Can I request a specific shoe model for my bridal sneakers?
Sure! Have a shoe in mind? Let me know and we'll work on ideas to create the oerfect pair for your big day!
Can I order matching sneakers for my partner or bridal party?
Yes! Matching bridal sneakers for the groom, bridesmaids, or even flower girls can be created to complement your special day. Let’s discuss your ideas and make them happen.

Embroidered T-Shirts
What materials are used for the T-shirts?
I use only high-quality, original branded T-shirts, such as Urban Classics, to ensure durability and comfort.
How should I care for my embroidered T-shirt?
To keep your embroidery looking fresh:
- Wash inside out at 30°C (86°F)
- Avoid tumble drying
- Do not iron directly on the embroidery
Do you offer bulk orders for bridal parties or special events?
Yes! If you need matching embroidered T-shirts for a bridal party, family event, or any special occasion, just reach out, and we’ll make it happen.

Turnaround Time
When will my custom order be ready?
Typically, I need a maximum of 4 weeks to finish custom pieces, but I have turned some around in 48 hours. If you’re working with a tight schedule, reach out with your deadline, and we will do our best to make it happen.
What Materials Do You Use?
What kind of paints and products do you use?
I use a range of top- quality prodcuts, such as Angelus Direct paints, SneakArts paints, to make sure your custom art pieces look amazing and last, so that you are able to enjoy them for the longest time possible.
Will the paint last, or is it going to peel off?
Our customs are made with waterproof paint, allowing you to enjoy them in various weather conditions. However, they must be treated with love and care—show them some TLC. These wearable masterpieces aren’t designed for everyday rough use—persistent scuffing or scratching could cause the paint or rhinestones to wear off. Show them love, and they’ll keep shining!
Important Information
Non-Returnable and Non-Refundable
What’s your return and refund policy?
Since each art piece is uniquely crafted just for you, all custom orders are final sale. We don’t do returns, exchanges, or refunds, so please double-check your choices before placing an order. Thanks for understanding and supporting our custom art!

Our Commitment to Artistry and Local Craftsmanship
Why choose us?
At Conscious Customs™, we believe in creating art that’s as unique as you are whilst collaborating and supporting local artisans where possible. This can be local embroidery specialists, independent seamstress, etc ensuring every piece is designed by Conscious Customs™ and crafted with excellent care and attention. We’re committed to sustainability and ethical practices reducing waste through the reuse of trainers and apparel as much as possible. We will continue to explore other ways to make a positive impact.
Will the paint last, or is it going to peel off?
Our customs are made with waterproof paint, allowing you to enjoy them in various weather conditions. However, they must be treated with love and care, show them some TLC. These wearable masterpieces aren’t designed for everyday rough use—persistent scuffing or scratching could cause the paint or rhinestones to wear off. Show them love, and they’ll keep shining!
A Promise to Our Customers
Every piece we create is carefully inspected to meet our high standards. We pride ourselves on offering exceptional, handcrafted artworks that reflect our passion for artistry and quality.
We're Here to Help
Got More Questions?
Send me an email or drop me a DM on Instagram, and I’ll be happy to help.
What our customers say on Google
5 / 5.0
A month ago
I recently ordered four pairs of trainers —three for my children and one as a gift for my niece.The experience was fantastic! Sarah was incredibly friendly and patient. She took the time to change the shade of the painting until it was exactly how my daughter wanted it, which truly shows her commitment to customer satisfaction. I highly recommend her for anyone looking for beautiful custom shoes and excellent service!

Noemi Emi
A month ago
We’re obsessed with the custom shoes we got for our baby, they turned out even better than we imagined! The attention to detail is incredible, and it’s so lovely to have something personalised just for him. Delivery was super quick, and the whole process felt so smooth and thoughtful. It feels really special to support a small business that puts so much care into their work. Thank you for creating something we’ll treasure!

Chaimaa Sajid
2 months ago
Os ténis que irão ficar para sempre guardados na memória do meu filho!! Únicos!! Pintados à mão e com o seu nome e nas suas cores preferidas!!! Muito obrigado Conscious Customs!!!! Bem haja!!!

Marcos Gonçalves
A week ago
I bought these trainers for my niece’s birthday and she absolutely loved them! They’re comfortable, stylish, and great quality. I would definitely recommend them to anyone looking for a great gift!

Camelia
A month ago
Obrigada Sarah pela personalização dos ténis do Salvador. Os Converse ficaram lindos, únicos e exclusivos e ele ADOROU. Tanto detalhe e perfeccionismo na execução. Parabéns Sarah pelo excelente trabalho e votos de muito sucesso. Não vejo a hora de encomendar outros, mas desta vez para mim!

Alexandra Guerreiro
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